Support Ticket System using Laravel and MySQL

A dynamic Support Ticket System built with Laravel and MySQL that allows organisations to manage customer support requests efficiently. Users can submit tickets, track their status, and communicate with support agents, while admins can manage, assign, and resolve tickets seamlessly.

Key Features:

Admin Panel

Manage categories (departments)

Create Sub-Admins and assign departments

View all tickets (new, in-progress, closed)

Generate reports (date-wise, status-wise, priority-wise)

Sub-Admin Panel

Sub-admins can log in separately

Access only the tickets assigned to their department

Update ticket status & remarks

Ticket history is maintained automatically

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User Panel

Create support tickets with category & priority

Track ticket status (New, In Progress, Closed)

Password recovery with email

Technology Used:

Backend: Laravel (PHP Framework)
Database: MySQL
Frontend: Blade Templates, Bootstrap

Installation Guide – Support Ticket System (Laravel Project)

Prerequisites

Before starting, make sure you have the following installed:
PHP ≥ 8.2
Composer (latest version)
MySQL / MariaDB
Apache/Nginx Web Server

Download the zip file
Extract the file and copy support_ticket_app folder
Paste inside root directory(for xampp xampp/htdocs, for wamp wamp/www, for lamp var/www/Html)
Open PHPMyAdmin (http://localhost/phpmyadmin) or run the command php artisan migrate (if you are using migration commad then skip step 5 and 6)
Create a database with the name supportticketdb
Import supportticketdb.sql file(given inside the zip package in SQL file folder)
Run this command: php artisan serve
Run the script http://127.0.0.1:8000/

******Admin Login Details******
Username: admin
Password: Tes@123

Create a New Sub-admin or user.

PHP Gurukul Welcome to PHPGurukul. We are a web development team striving our best to provide you with an unusual experience with PHP. Some technologies never fade, and PHP is one of them. From the time it has been introduced, the demand for PHP Projects and PHP developers is growing since 1994. We are here to make your PHP journey more exciting and useful.

Email: info@phpgurukul.com

Website : https://phpgurukul.com